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Client Touchpoints – More Than Just Meetings

Interaction frequency between law firms and clients is often underestimated. However, communication methods such as detailed updates and constant availability form a backbone for these relationships.

Client touchpoints range from deep-diving into potential defensive strategies to laying out clear timelines. They serve to reinforce client reassurance that they’re being heard and represented ardently.

Tech plays a strong role here, too. With the integration of bespoke client portals, firms offer continual access to case documents, updates, and secure messaging—transforming past perceptions of the legal process.

These touchpoints can make or break a candidate’s satisfaction with their legal representation. Ready to explore the fine line between stellar touchpoints and overwhelming clients? The surprising fine print comes next.